2 hours of call center training that was curated to improve patient service provided by your first line of defense (call center and front office employees). This training includes an overview on building your practice brand, patient messaging, and understanding how to de-escalate a difficult situation over the phone. This is a must have training for your call center employees.
2 hours of call center training that was curated to improve patient service provided by your first line of defense (call center and front office employees). This training includes an overview on building your practice brand, patient messaging, and understanding how to de-escalate a difficult situation over the phone. This is a must have training for your call center employees.
The importance of HIPAA
Speak with a smile
Greeting patients
Creating a positive patient experience
Be YOU be Authentic
Safety and security protocols
Converting callers to patients
Practicing empathy
Active listening
Patient demographics collection
